What assessment method effectively determines if employees are lacking skills in an electronic calendaring system?

The most effective assessment method to determine if employees lack skills in an electronic calendaring system is a work sample test in which each employee is asked to accurately schedule an upcoming meeting. This approach provides a practical, hands-on evaluation of their actual skills and competencies in using the electronic calendaring system.

This method directly simulates a typical work task that employees would be expected to perform in their roles. By requiring employees to engage in a real-world scenario, it allows for direct observation of their proficiency levels, highlighting any shortcomings they may have in using the system. This type of assessment can reveal not only their ability to navigate the software but also their understanding of scheduling protocols, such as setting appropriate meeting times, inviting the right participants, and adjusting for different time zones.

In contrast, conducting a survey about their preferences may gather useful information, but it does not provide insight into their actual skills. Reviewing their previous schedule management could offer some clues but may not accurately reflect their current abilities or changes in proficiency over time. Similarly, asking employees to complete an online quiz might test theoretical knowledge but does not capture their practical application of skills effectively. Therefore, the work sample test is the most reliable way to determine skill deficiencies in this context.